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Ukraine, Kiev
1 Level
700 Review
43 Karma

Review on Monily by Sivabala Mickel

Revainrating 3 out of 5

A Trendy Online Store That Does Not Live Up to Its Name in Terms of Customer Service Monily

My most recent interaction with Monily's customer support left a lot to be desired, despite the fact that the company provides women with a vast selection of fashionable clothing and accessories. When I had a problem with my order, the degree of service that I received left a lot to be desired, despite the high-quality products that they sell. When I attempted to contact Monily's customer support team, I discovered that they were unresponsive and unable to assist me in any way. It took me a few tries before I was able to get a reaction, and when I did, the representative who helped me was unable to provide a solution that was satisfactory to my issue. My experience with Monily's lack of customer service has left a sour taste in my mouth, and as a result, I am reluctant to make future purchases from the company. It is essential to have a customer support team that is dependable and helpful in order to guarantee a pleasant shopping experience. Even though their products may be trendy and of high quality, this is not enough to guarantee a satisfactory buying experience. In general, despite the fact that Monily may excel in the fashion industry, I was eventually let down by their lack of attention to the needs of their customers, which caused them to fall short of my expectations.

Pros
  • Large selection of styles to choose from
Cons
  • There are no traditional stores for in-person shopping, and there is only a limited assortment for men.