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France, Paris
1 Level
716 Review
34 Karma

Review on FADFAY by Rick Pickering

Revainrating 2 out of 5

Disappointed with both the Low Quality and the Poor Customer Service Offered by FADFAY

As someone who places a premium on having high-quality items in their home and kitchen, I couldn't wait to test out FADFAY. However, my interactions with this online store have left me feeling really let down and frustrated. To begin, the standard of quality of their bedding and duvet coverings was not even close to what I had anticipated. The fabrics that were used had a low-quality, scratchy feel to them, and the stitching was sloppy and not very well done. After examining their items, I came up with the feeling that they were produced with a minimal amount of care and attention to detail. When I went out to their customer service to voice my issues, I was met with indifference and unhelpfulness, which made the situation much more frustrating. They were slow to react to my enquiries and gave the impression that they were not interested in addressing my concerns or providing any kind of answer. In general, FADFAY is not a retailer that I would suggest to anyone looking to purchase home and kitchen goods of a high quality. The poor quality of their products combined with their unsatisfactory customer service creates a shopping experience that is both frustrating and disheartening.

Pros
  • Stylish and one-of-a-kind creations.
Cons
  • There are some products that can be quite costly.