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AnswerForce Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Business Services Providers, Virtual Receptionist Services

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Description of AnswerForce

AnswerForce offers a 24/7 virtual receptionist solution that helps grow your business and reduces the high costs of internal human capital. Our professionals use a polite, professional, and consistent approach to qualify your leads, take orders, and relay messages. We can also transfer calls to your team in real-time. Peace of mind features optional call recordings sent to voicemail or email. You also gain access to appointment booking, as well as live web chat and form response for your online customers.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great support and fantastic tool to keep track

I have been using ANSWERFORCE for over 5 years now! It has made my life so much easier with our office being completely remote during COVID19 (we are located out West). The customer service is excellent as well - they were very helpful when we had issues setting up an account initially but once it was set everything worked great!! Highly recommend this product if you need help answering phones remotely while working from home. They do all kinds of things like taking notes about who called…

Revainrating 5 out of 5

Amazing service, professionalism and customer care

The ability for us as small businesses with limited resources (especially cash) is something we've always struggled with - finding people who are willing to work cheap without being completely unprofessional. That's where AF comes into play! They have several levels you can pay at which range from $2-$20/hour. It really gives me peace of mind knowing I'm not paying an additional amount per hour if they're working well under their hourly rate instead of getting billed directly by our customers…

Pros
  • Great customer service
  • Easy interface, intuitive process
  • Good value compared w/$6+/hr rates in this industry that usually require years experience or college degrees just be qualified enough.
  • Able t support multiple accounts simultaneously rather easily since no technical background required beyond basic computer skills.
  • Can apply hours towards your annual salary requirement too; helps supplement income during slow periods while earning extra money overall
Cons
  • None