Excellent customer service, was able to get a refund without much hassle. Although you have to pay for return shipping that was the only downside. The description wasn't just written with the wrong intention of being fat and warm. Also sizing was wrong, ordered other "large" socks with the same "size" numbers and they run significantly smaller. Not even close to other "big" socks. A smell that cannot even be washed off. The men's Carhartt Arctic Heavyweight Wool Boot Socks were satisfactory, although I still wish there were better ones, but they are by far the best, atm.
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