UPDATE: Received the new order and this time in the original packaging with all the parts.The installation was not difficult and took less than an hour. I put 3 bikes on the rack including 2 mountain bikes. Overall I'm satisfied with the product despite the issues with the first order received.I opened the box and found the mounting screws were clearly used in a previous installation. One of the five storage attachments was also missing. Considering the box only contains about 10 parts I shouldn't be receiving used or missing parts.I placed another order and will update this review following the next attempt.
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