Originally the whiteboard came with a crease in it. It was still usable but damaged in transit.I contacted the seller and they were very responsive to my emails. In the end, they sent me a whole new whiteboard free of charge and told me to keep the damaged one. They indicated the new one would arrive on a certain day and kept their promise. I am very impressed with the product which is sturdy and works as advertised. I am even more impressed with the seller. They listened and responded immediately. I highly recommend this product.
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