I've noticed my neck and shoulders have been aching less after using this. I've read other reviews, some people have found this uncomfortable, even painful, so it had me worried, but it that wasn't the case for me.I did however notice that if you use it for more than the recommended 10 minutes a day, the lower part of my head would start feeling numb, so I would suggest making sure you use it for 10 minutes; 15 minutes max! Twice a day is fine, once in the morning and once in the evening should be fine, but just don't go over 15 minutes in one sitting. I thought the longer, the better, but ended up with a headache.Overall, great product!
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