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Iran, Tehran
1 Level
741 Review
42 Karma

Review on KEEPOW by Christopher Yap

Revainrating 1 out of 5

Unsatisfied with the Quality of KEEPOW's Customer Service

Because I'm an adept at doing things myself around the house, I only use high-quality materials. Unfortunately, my interactions with KEEPOW's customer care have left me feeling let down and frustrated. The lack of support I received when attempting to fix an issue was extremely annoying, despite the possibility that their items are of a high quality. Due to the reps' lack of responsiveness and inability to provide any assistance, I was forced to find a solution to the issue on my own. In addition, the website was difficult to navigate, which made it tough for me to identify the particular components that I required. My time spent with KEEPOW left me with an overall sense of dissatisfaction that I cannot shake. As a dedicated patron, I have high hopes that they will make the necessary changes to strengthen both their customer service and their website in the next years.

Pros
  • a wide range of vacuum accessories and parts.
Cons
  • Customer care may use some improvement.