Thankfully we bought the warranty because we are contacting them again after already returning the first pair two weeks into school. The kids are diligent on putting them away everyday but first set stopped working all together and this new set, one headphone has an ear that went silent. Will update after I navigate the warranty dept for smoothness of that process.***Update, new 2 pack arrived in 2 days, returned broken pair.took exactly 2 weeks for the new sets to stop working.first the mics went which was wonderful for online schooling and then the earphones stopped next.had to use the warranty we purchased to get our money returned because we were over the original 30 day coverage from the first purchase, but the warranty company was a cinch to work with and the Walmart gift card came right to my email for the purchase price.
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