Review on Firstrend 5MP Wireless Security Camera System With Audio, Night Vision, And Motion Alarm - Protect Your Home Indoor And Outdoor With 4 Ultra HD CCTV Cameras, 8CH NVR, And 2TB Hard Drive by Bob Boan

This will be a review of the second system I ordered. Largely due to the excellent customer service Ireceived on the first system, I proceeded to order a second one so I could take the four cameras fromit and add them to my existing system, and have 8 cameras and a backup base unit in case somethingever happened to the one currently in service. There isn't a whole lot to say. Jespen continues to bean excellent representative and the system (plus the new cameras) is working perfectly. It seems thatthe cameras that come with each base unit are paired at the factory, so they'll have to be paired to yourcurrent base unit if you do it the way I did, but this is for technological reasons, I believe, and doesn'tpresent any significant problems. Jespen or the other reps can provide details if needed. In my case, I was able to figure it out and had everything up and running in no time.*****EDITED 12-23-22*****As noted above, this was the SECOND of two systems that I ordered from Firstrend. It looks like the first review I left was overwritten by revain's system, so I'm hoping this edit will help anyone looking forsome of the information in my first review.OK, first, the systems did have a few quirks that made it necessary for me to contact customer service. The first system had what turned out to be a hard drive failure. My service contact was Jespen, to whom I owe a lot for the patience and help that made it possible for me to bring the system back online. The second system had a camera problem suffered in recent heavy rains and droplets of water formed inside the lens. Jespen provided a video that showed how to correct the problem and I expect things to be back to normal shortly. Overall, I'd rate the systems at somewhere between 4 and 5 stars with video quality for the 5MP cameras being the best I've seen in a system in this price range. Ease of installation is also a big, big plus for me, and these systems are very easy to work with. I can figure things out, but enjoy it when the designers and engineers care enough to make it easy for the end user to set up and get going with minimum delay. Some things to note are that the term "wireless" refers to the video signal ONLY. The cameras still need a source of power, provided by the 12V adapter Firstrend supplies with each camera. So, you'll need to have either a 110V outlet nearby or use some kind of 12V extension cable (I've seen these but never used them, so can't speak as to their feasability). Another thing to understand (as far as I can tell, that is) is that playback is set to show the feeds from 3 cameras at a time, not all 8 cameras simultaneously. This isn't a problem for me, but if you have questions, it would be best to call customer service and speak to them before committing. Speaking of customer service, even better than the 4-5 star system quality has been the customer service that I've received from Firstrend, especially Jespen, who has kept in touch and provided all the information that I could have expected. If only all vendors and dealers understood the principles of seller/customer relationships so well!